Our Reviews

As usual very efficient and friendly service.

Everyone was very helpful and showed me everything I wanted to see

Excellent customer service

Good

I told the service rep that I did not want the air cleaner filter checked. The last the time I brought my GMC Terrain to you someone stripped the screws hold my air cleaner housing unit together. So I would just as soon check it myself. And I was more than surprised when the service rep called saying my vehicle's air filter was dirty. I told the service that I had just changed the air filter the day before. He went out and personally checked it and called back to apologize. Additionally when I came to the dealership to pick up my vehicle I noticed on my bill that there was an estimate for changing an air filter of $116. $116 to change an air filter? Come on. Your service reps and tecs are incompetent. Plus it seems you are into price gouging.

The sales mean Gus and Miguel were very helpful!

The service department has always done a great job. This trip they completed the job 30 minutes sooner than expected. Christian always keeps in touch with his customers.

Excellent experience. My salesman is outstanding.

The people that works there was very nice and real friendly. Took care of me right away. nice job

Great service

There was a discrepancy between the paper report and online report. The lady handling my service cleared it up quickly to my satisfaction.

The experience was great as always! Lori has been my preferred service advisor since I moved to SV. She has amazing customer service! I called Lori the day before to schedule my appointment and got a time that fit my schedule the next day. I came in for my usual oil change and inspection.

did not do what I had asked them to do. They did not address the fact the did not complete my request!

Fast, efficient, and excellent workmanship as always!!

I brought my 2024 GMC 3500HD DRW in for a lube, oil, filter service. None of the zerk fittings were lubed. I had to notify the service advisor, who rectified the issue. This is not the first time this has happened. Is there no quality control of service conducted?

Good services, and Lori West is a great help to me and good services manger.

I have had great service on my two chevrolets at the Ed Morse dealership. Lori and Christian do a great job advising on services required.

I called and asked for a copy of my last maintenance report, but I have not received it.

Kalid and the finance manager were very kind and informative when going through the process of purchasing my new vehicle

We were looking to buy two cars and we did at the price we that was right

We were treated exceptionally well. Our Service Manager (Jesse) was caring and went out of his way to see to it that our two vehicles were taken care of promptly. Even the cost was far less than we thought it would be and what a blessing that was. I was super pleased and would not go anywhere else!

My vehicle was serviced promptly, and I got a shuttle ride back and forth. Great job!

Good process

Every one was professional, polite, friendly .

Cannot ask for better customer service. The service team is great, Lori is very knowledgeable, takes customer service very seriously always keeping you informed and explaining everything that is done to your vehicle.

Nice experience

Excellent service provided, as always!!

Like that I had an 8:00 am appointment and they took my truck back before 8 am

Awesome staff

Very friendly

You kept my almost two weeks, i texted you twice didn't get a reply I called and whoever I spoke to said that I would get a call back 3 hours later I was told my car is finally done. I'm so glad to get my car back but how come it took too long?

Unbelievable...$105.74 to replace the engine air filter ($45)...$82.41 to replace the cabin filter ($22)...$196.88 to replace ONE tire sensor ($70)...really? I have now totally lost faith in taking my truck to a Chevy dealer.

Other than the driver, the rest of the staff was rather rude and quite unfriendly. In a positive note, the oil change was done quickly.

It was professional and very fast was able to met my needs

I had some routiene maintenance done on 6/23/2025. Jesse is a fantastic maintenance technician! He kept me informed the whole time and also broke things down for me so I knew exactly what was being done to my vehicle. I always have a great service experiences at Ed Morse Chevrolet!

It was good.

great service and attention by the responsible person, he help me all the time with my needs and solve all my problems

The customer service was great.

Overall this worked well. However, I don't get the feeling that you have a recognized "wait" for those who just need a routine LOF service. I'll try again and see how that goes. (2) I don't think your on-line appointment forms gather the VIN. It should. If that had been available, then serviced advisors could have checked for recalls *before* I ever arrived and advised that it would take a few hours to do all that work. In dealerships where I've worked, we had that ability and used it to ensure that the customer knew in advance how long the visit would take.

Outstanding experience with very professional and knowledgeable personnel that we’re always available to help and provide very good insight on purchasing a vehicle and made the process smooth.

This is my second vehicle purchase from Lorenzo Thomas at Ed Morse Chevrolet in the past two years — and once again, the experience was outstanding. Lorenzo made the entire process smooth, transparent, and stress-free, just like the first time. He genuinely listens to what you're looking for and goes the extra mile to find the perfect fit. I never felt pressured or rushed, and his knowledge, professionalism, and friendly approach made all the difference. It’s rare to find someone in car sales who builds real relationships and puts the customer first — and that’s exactly what Lorenzo does. If you’re in the market for a new vehicle, I can’t recommend Lorenzo and the team at Ed Morse Chevrolet enough. I’m a loyal customer for a reason, and I’ll definitely be coming back again. Thanks again, Lorenzo!

Lots of thanks to Lori to getting the wheelchair carrier get installed. The gentleman who installed it did an outstanding job.

I want to thank Herb for telling me the reason for my lighting issue. It totally makes sense since auto lamps have been getting more powerful. THANKS HERB.

In the past I’ve been extremely unhappy with the length of time to get an oil change done. This visit was so much better and my car was finished in a reasonable amount of time. Much appreciated!

Quick and easy service. Honest

Lorenzo did a perfect job.

Definitely one of the best vehicle buying expirences ever. Bridget Duncan is a wonderful sales agent who listened to everything we needed and facilitated an easy and memorable car buying adventure. All of the staff at this dealership were awesome, friendly, professional and informative. Gene, the financial administrator , went the distance finding us the best loan options. We highly recommend this dealership.

Great experience

All the employees was very professional and personal friendly, made you feel comfortable

Great service.

If I hadn't walked by the garage to get some information from my spare tire while the vehicle was in the air, my vehicle would not have gotten lubricated . I asked the tech how many lube points were there and he said he didn't know because he hadn't lubed it and it was not on the ticket to lube. (The vehicle was in for a lube, oil, and filter.)

Lori was very helpful to communicate the drop-off, status, and pick up of my truck. Very helpful.

Everyone at the dealership was excellent. From sales to finance everyone worked hard to make sure I got the best deal.

Excellent service

very good fast spot on

The Staff was very professional. David Fonseca was awesome. This was the third vehicle we have purchased with David’s assistance and the fourth from the Ed Morse’s dealerships here in Sierra Vista. Each time we purchased a vehicle everyone was very professional and made us feel at home.

All the service was good

Great service. Jess always takes Great care of us.

Christian kicked it into high gear and was able to get my car back into top shape with, basically, a rebuild, a/c and even took care of a nail in my tire I wasn't aware of! I feel like it's a new car.

The salesperson, David, and the dealership worked to find the type and style of vehicle with the safety features we wanted. After the purchase, David went over all the features and electronic setup of personalized features with one of us, then again when it was convenient for me to come into the dealership.

The sales rep made the buying process quick, easy, and stress free. I went into the dealership preapproved through my bank knowing what we wanted and what our price limit was, and the rep made sure we got all the add ons and stayed under our price limit

Excellent professional service

Everything was done quickly and as instructed.

Greatest truck buying experience of my entire life.

Dropped my car off for and oil change and tire rotation.. I NEVER leave the site but since I had other errands to do I advised the lady I would be dropping off, she said it was perfectly ok. She had me fill out a paper with MY NAME, PHONE NUMBER and had me sign it and STATED I WILL GIVE YOU A CALL ONCE YOUR CAR IS READY.. Tell me why 3 hours pass and yet no call, so I started to wonder I headed to the dealer just to find out dealership was CLOSED and my car parked right outside… I WAS FURIOUS, I seen that there was someone walking around in the sales department so I went up and asked who was able to help me get my car back, and he stated he didn’t know anything about the service department, and I stated can I please speak to a manager or supervisor just for him to tell me they were out of town.. I let him know what happened and that that was my only car, and I would have no transportation to get to work the next day and he said YOU ARE NOT THE FIRST… You mean to tell me dealership has done this multiple times and yet manages to still mess up. I left the dealership since apparently nobody knew nothing and there was no one to help me, but if I were there to purchase a car there would’ve been enough people and been helping me like crazy… Next day comes, still no call to tell me my car is ready.. I miss work, have to find a ride to get to the dealership and finally get there, everyone is talking to each other no customers waiting in line, no cars backed up on the driveway, seemed like a slow morning but they still manage to not give me a call.. I let them know who I am and that Ive come to pick up my car since no one has been able to call me, just get a blank stare.. Finally someone helped me handed me my stuff, I let them know my situation and he was amazed by what happened and told me it was his day off the the day before so he clearly didn't know what had happened.. So apparently no one knows what they are doing at this dealership, I received THE WORST SERVICE EVER!!!!!!!!!!!!!

You have an amazing crew in your service department. Jesse was just as awesome as Lori this time around. He saw to it my questions were answered and left me satisfied with the services I needed performed.

Your expertise truly made a difference in the process, and I appreciate your efficiency. It was a pleasure working with someone who possesses such a strong understanding of the products. The way you addressed my needs made me feel comfortable and confident in my decisions. Your assistance was invaluable, and I am grateful for the positive experience. Thank you for making me feel welcome and providing such excellent service.

From the salesman at the first car dealership (Sam Alejandro) to the next salesman at the second dealership (Kalid Alkhabbaz) to the finance department (Jarret Crocker), it was a very professional and enjoyable car-buying experience. If I ever have to look for the perfect car again or if someone should ask for a car recommendation, I can say no matter what I/they think is the right car, Ed Morse will make it happen with no pressure and at a competitive price.

I had an outstanding experience thanks to the exceptional service provided by Gus Cisneros. Although a truck had been selected for me prior to my arrival, it was not exactly what I was looking for. Gus went above and beyond by personally showing me multiple options until I found the perfect vehicle that met my needs. He demonstrated remarkable patience, professionalism, and genuine kindness throughout the entire process, truly listening to my preferences and ensuring I felt confident in my decision. I would also like to commend Ryan Gray for his excellent coordination in connecting me with Gus and ensuring my purchase experience was seamless from start to finish.

I scheduled a service appointment, and the staff assisted me promptly. The entire process was efficient and required minimal time. I found the staff to be highly professional in their conduct.

I made a 7:30 for an oil change. My vehicle wasn't brought into the bay until 45 min after that. The work was completed, and the staff was courteous and helpful.

Always easy to come in drop off and get my car back right away

Personnel were courteous, thoughtful, and considerate. Work was down completely and timely.

great service !!!!!!!!

Lorenzo was super nice and friendly. He explained everything as we went along trying to decide which new car I wanted. Then he went over all the features making sure I understood how everything worked so I would be safe on the road. He was great.

Great service by great people, who routinely go the xtra mile to ensure your service expectations are always exceeded.

Great service!

you did well

Christian my service rep is always informative and professional. He should be put in for a customer service money award. Outstanding representative of your organization.

Great experience was super fast explained everything so well

Had to wait 45 minutes, after my scheduled appointment, before any one came to talk to me. By then I was late for another appointment, soI told them to just change the air filter and that cost me over $100.00. Quality of workmanship is not what it was when it was Lawley. Don't think I'll be back

I went in for a oil change and they did a great job on my car.

The advisor Jesse is always kind and takes care of his customers. We met the service Manager Donnie and he was very professional and helpful with our questions and concerns. We have always had a great experience with this dealership. The GMC customer service representative on the other hand is terrible. They tell you they will call you back and never do, you call them more than 5 or 6 times to get resolution, and they do not respond then tell you they called the dealership to resolve a major issue with a truck you paid over 80k for, and you find out he did not call anyone.

In and out in less than a hour. 👍

Timely and professional!

Very happy with my transaction with Ed Morse

It was amazing

Everyone we talked to was nice and explained what was needed. No problems at all.

Had a oil change everything went as scheduled

Chhavann is a complete professional. He listened to our needs and showed us that, but also some viable alternatives. We never once felt pressured into a sale, but rather, he took us organically into our final purchase. Chhavamn thoroughly knows the product and answered all our questions about the vehicles we looked at, and he has an enthusiasm for his job that helped make our purchase an enjoyable event. We have already recommended him when the opportunity arose, and will continue to do so.

I needed a couple of visits to get things done, and they all went smoothly. The staff was pleasant and wait times were reasonable. I was even offered a ride home if I would rather not wait at the dealership.

Timely, good service!!

Service advisors are very professional. Julie the van driver is very nice!

Jessie was great at communicating what was going on with my truck. That is what I needed and he didn't let me down.

Very good check in. Service completed in a timely manner. Don’t like credit card fee passed on to customers.

Great job and completed the work within an hour.

Lori West is and has been a star Anything I need to know she has the answers I'm so glad she is in the service center What a wealth of knowing what has to be done to my SUV

Quick and fast service

excellent in every way

typical excellent experience with Lawley/Ed Morse Chevrolet in Sierra Vista, AZ.

Walked in without an appt and was waited on promptly and car problem fixed in less than an hour! Staff is wonderful👏

Very helpful and gave me some good advice on taking care of my truck

Everyone was very knowledgeable and helpful.

Quick and friendly

Dropped off for an AC issue and was fixed the same day.

Jesse kept us informed of everything that was going on with our truck. Everyone was very friendly.

Very professional, handle our vehicle services with care.

It was quick easy and reasonable

Outstanding support and service! Lori West and the service technicians are always great to work with. I had a window regulator fail on my 2018 truck yesterday... it literally broke when I hit a bump in town and the window fell open - with several rain clouds circling above, and I am departing for a cross-country drive in a couple of days. As soon as I realized the window regulator was broken, the truck went straight to the dealership. Lori and the tech were able to get the truck in for a quick assessment, amazingly had the correct part on hand, and had the truck back operational and on the road within a couple of hours. Lori's professionalism and friendliness always make these unexpected vehicle issues less stressful - thank you!

I was seeing right away and my truck s was fixed in a timely manner

Excellent as always!

In for regular service and cel issue. Service was completed quickly. CEL issue was identified and corrected quickly also. The Service team is 'ALL THAT' and then some. I'm actually looking forward to my next service!!

Great people, great service!

Fastest and easiest car buying I have ever experienced. Took time after purchase to show me how to use everything in vehicle.

I thought you were as good as any dealership that I have ever worked with in 68 years of owning Chevys or GMCs !

It was great. We already knew we wanted an Equinox and as soon as we saw the blue one we knew that was the one we wanted

N/A

quick and free

My experience buying a car was quick and easy and stress free. My car salesman nickname tiny was awesome. He made sure I got the car that I want it and made me feel comfortable and I could trust him. I’m very happy with my car.

I had a new battery installed I’m glad they could do a good job on that item other issues are still pending

Work was done quickly. Could tell a big difference in how it handled on the way home.

We didn’t go to the dealership, intending to buy a truck, but the deal was so good. We couldn’t pass it up so a few days later we came in with a check and our trade-in and came home with our truck.

a great team to work with my is third car in two years

If was a great service day

they were very friendly and and I was in and out as they promised when I made the appointment.

Jesse was fantastic!! Came in for a recall and requested parts pricing. Communication was flawless and all things taken care of. Really enjoyed my experience with Jesse and the service department at Ed Morse Chevrolet!! Your lucky to have Jesse representing your dealership and service department.

I appreciated that you did the recall work quickly and did not try to upsell me on other services. Thank you!! Great customer service by all who spoke to me.

Excellent service - my truck needed an immediate repair and I got in right away. Because I needed to leave it for most of the day, I was given a ride home and pickup so that I could have that time to do other things rather than sit at the dealership. This was above and beyond - I live 30 min from the dealership! Thanks for the service and keeping my vehicle ready to go.

Awesome dealership! Lori in service is always helpful and super knowledgeable. I will continue having my GMC and all my other vehicles serviced at ED Morse Sierra Vista.

Excellent customer service! Great team work and very professional environment. I’ll keep bring my car for any service again. Thank you all. 5 ⭐️

Very pleased with everyone - got us the vehicle we were looking for, and all interactions were handled in a professional and timely manner.

Good job. You must have a new service manager with the new dealership.

I took my vehicle in. For an oil change. A transmission. Flush and oil change. I was switching to Amsoil. Which I had in my vehicle. Which I told the people when I called for appointment. And was set up. And the day I showed up. I told him the same thing. But they did not do it. They put their oil in and didn't flush the transmission. I was upset. So they said they would get it done in the afternoon. The right way? Which they have done. Which I think is poor communication gap. Between there. Office. And the mechanics that do the work.

Good

Took the vehicle in on time and completed the work in a timely manner

Brought my 2024 Eqinox in for oil an filter change and tire rotation was in and out within an hour

I was taking care of right away, wonderful service...

I always receive amazing service, from the customer service desk to the service technicians, and through the finalization of my service visit.

Did a recall on our Enclave and were friendly and punctual

Always great service and communication from Lori, Jessie, cashier (I should ask for her name) and Xavier. Always feel comfortable taking my vehicles in for service.

Chhavoon did an outstanding job. He was very knowledgable about the vehicles. Additionally everyone at the deal ship went out of there way to be friendly and helpful during the entire process.

Comfy waiting area

Terrific service and very pleasant and professional staff!

Scheduled appointment for oil change. Got in on time, given a courtesy ride from and back. Rotated my tires and took care of my Encore for less than the quickie places on the Blvd.

Chhavann was great help. He not only found his discounts, but he helped us with my work discount through GM supplier. One other dealers won’t give you multiple discounts. He got us to Costco member. discount also.

Good service, friendly

Wow! Made appointment. Dropped vehicle off. Driven home by excellent histess. Car was fixed. Picked it up on errand to town. Could not have gone smoother! Thank you!

David was fantastic. Eager, knowledgeable, engaging without coming across as pushy or demanding.

Nothing got done. Kept the truck for 2 days instead of a couple hours. No issue was resolved.

Great communication throughout the process and work was completed timely.

Fast & efficient service

Fast and friendly service

Since I bought the chev eq in 2012 the dealership personnel has been excellent.

They solved by issue fast

steep shop fees

Services was great never had any problems dealing with Lori. She is very honest and very knowledgeable about my vehicle and concerns.

it was easy

I was disappointed that we could not find / correct the squeaking noise under the rear of the truck. Is there something we could do next to correct this?

Mike did a great job

Lori is outstanding. She was able to get my vehicle in for a warranty claim when the time best suited me. She was able to also hav any updates completed for the vehicle while I waited.

Had an appointment for oil change and tire rotation. They were running behind but let me know. The service was still completed in a timely manner.

Salesman Chhavann was extremely helpful in finding the exact truck we wanted.

I am from Michigan, my home dealer is Champion Chevrolet. The last 4 years I have been spending the winter in Benson Arizona. My go to dealer was Lawley now Morse Chevrolet. I keep coming back because my service advisor is friendly and knowledgeable and my service has been great. Thanks to all.

Always great service. The folks working on my vehicles always do a great job! Lori in the service center is phenomenal and always has been.