Our Reviews

Fast service

Car was repaired in timely manner

Very good

quick and free

We didn’t go to the dealership, intending to buy a truck, but the deal was so good. We couldn’t pass it up so a few days later we came in with a check and our trade-in and came home with our truck.

I appreciated that you did the recall work quickly and did not try to upsell me on other services. Thank you!! Great customer service by all who spoke to me.

they were very friendly and and I was in and out as they promised when I made the appointment.

Took the vehicle in on time and completed the work in a timely manner

Excellent customer service! Great team work and very professional environment. I’ll keep bring my car for any service again. Thank you all. 5 ⭐️

Very pleased with everyone - got us the vehicle we were looking for, and all interactions were handled in a professional and timely manner.

steep shop fees

Mike did a great job

Fast and friendly service

Crystal helped me and she was knowledgeable and friendly. Service was done timely.

It was great. We already knew we wanted an Equinox and as soon as we saw the blue one we knew that was the one we wanted

N/A

I was taking care of right away, wonderful service...

Excellent service - my truck needed an immediate repair and I got in right away. Because I needed to leave it for most of the day, I was given a ride home and pickup so that I could have that time to do other things rather than sit at the dealership. This was above and beyond - I live 30 min from the dealership! Thanks for the service and keeping my vehicle ready to go.

Awesome dealership! Lori in service is always helpful and super knowledgeable. I will continue having my GMC and all my other vehicles serviced at ED Morse Sierra Vista.

I took my vehicle in. For an oil change. A transmission. Flush and oil change. I was switching to Amsoil. Which I had in my vehicle. Which I told the people when I called for appointment. And was set up. And the day I showed up. I told him the same thing. But they did not do it. They put their oil in and didn't flush the transmission. I was upset. So they said they would get it done in the afternoon. The right way? Which they have done. Which I think is poor communication gap. Between there. Office. And the mechanics that do the work.

Chhavann was great help. He not only found his discounts, but he helped us with my work discount through GM supplier. One other dealers won’t give you multiple discounts. He got us to Costco member. discount also.

Good service, friendly

Since I bought the chev eq in 2012 the dealership personnel has been excellent.

Nothing against the GM he was great, but everyone one else was terrible.

Convenient, informative

If was a great service day

Work was done quickly. Could tell a big difference in how it handled on the way home.

Did a recall on our Enclave and were friendly and punctual

Chhavoon did an outstanding job. He was very knowledgable about the vehicles. Additionally everyone at the deal ship went out of there way to be friendly and helpful during the entire process.

Terrific service and very pleasant and professional staff!

Lori is outstanding. She was able to get my vehicle in for a warranty claim when the time best suited me. She was able to also hav any updates completed for the vehicle while I waited.

Had an appointment for oil change and tire rotation. They were running behind but let me know. The service was still completed in a timely manner.

They solved by issue fast

Gus was the best. He went above and beyond! Everyone at the dealership was friendly. Great experience!

a great team to work with my is third car in two years

Jesse was fantastic!! Came in for a recall and requested parts pricing. Communication was flawless and all things taken care of. Really enjoyed my experience with Jesse and the service department at Ed Morse Chevrolet!! Your lucky to have Jesse representing your dealership and service department.

I always receive amazing service, from the customer service desk to the service technicians, and through the finalization of my service visit.

Always great service and communication from Lori, Jessie, cashier (I should ask for her name) and Xavier. Always feel comfortable taking my vehicles in for service.

Tiffunnie and Mike worked very hard to find a truck that worked for my needs in a very sparse supply.

My experience buying a car was quick and easy and stress free. My car salesman nickname tiny was awesome. He made sure I got the car that I want it and made me feel comfortable and I could trust him. I’m very happy with my car.

I had a new battery installed I’m glad they could do a good job on that item other issues are still pending

Good job. You must have a new service manager with the new dealership.

Great communication throughout the process and work was completed timely.

Fast & efficient service

I like that I never have to worry taking my truck here. They've been servicing it since we bought it. I drop the truck off, get a ride from the shuttle, go to work, then they pick me up when it's ready. It's all very convenient. They always remind us when something is recommended, optional or something that needs more immediate attention. I've never felt pressured to do anything. Here we are almost five years and nearly 100k miles later....and we've had a pretty big repair covered by warranty and had to do no extra paperwork. The team took care of it all for us.

The salesman is very good at selling cars, the finance guy knows how to secure the loan, this team is very efficient and fast!

They brought in the Colorado sooner than they had to. I left it on the property because I was going to be gone for a few days. They evaluated the problem and informed me that day. And while I was gone repaired it fast. Even though my appointment was for the following week. Thank you

We were treated like kings and queens. They all treated us so well I gave him 100%. Thank you all for all your help. Robert and Susan Kinnebrew

Wow! Made appointment. Dropped vehicle off. Driven home by excellent histess. Car was fixed. Picked it up on errand to town. Could not have gone smoother! Thank you!

I am from Michigan, my home dealer is Champion Chevrolet. The last 4 years I have been spending the winter in Benson Arizona. My go to dealer was Lawley now Morse Chevrolet. I keep coming back because my service advisor is friendly and knowledgeable and my service has been great. Thanks to all.

Always great service. The folks working on my vehicles always do a great job! Lori in the service center is phenomenal and always has been.

Good attention to customers

Fast and efficient service. I was impressed!

They answered all my questions and quickly! They even brought the truck to me.

Very pleased with the service we received on our car.

David was amazing to work with! Mike, Tom, Jimmy and Gene make the buying experience easy and enjoyable. Ed Morse Chevrolet never disappoints!

Everyone was most helpful and pleasant. Work was done in a timely fashion and they were very knowledgeable!

Excellent work by service adviser thank you

The repairs were completed (Recall). I have no idea how long the repair was supposed to take but was told it would take about 1-2 hours. I waited for nearly 3 1/2 hours. They did offer me a ride at 8:30 am but at that point I was willing to wait. It was a very long wait. I asked for a quote on an oil change with PCV replacement and was given a quote of over $300. We had purchased a $1,900 Service plan but found out that was not a "Maintenance" plan. Go figure. My wife and I felt "taken to the cleaners". The salesperson did not differentiate between Maintenance and Service. I'll take my maintenance elsewhere.

Good

Brought my 2024 Eqinox in for oil an filter change and tire rotation was in and out within an hour

Comfy waiting area

Scheduled appointment for oil change. Got in on time, given a courtesy ride from and back. Rotated my tires and took care of my Encore for less than the quickie places on the Blvd.

it was easy

I was disappointed that we could not find / correct the squeaking noise under the rear of the truck. Is there something we could do next to correct this?

David was fantastic. Eager, knowledgeable, engaging without coming across as pushy or demanding.

Nothing got done. Kept the truck for 2 days instead of a couple hours. No issue was resolved.

Lori (at GM) is a great service advisor! Always feel comfortable with her advice! Joe (Diesel mechanic) has performed most all of my needed maintenance on my duramax with great care and expertise! Thanks to all for keeping me on the road!

Excellent service

My service representative Lori is the best. I was in and out on time and every thing was done just right

Smooth no problems

Lori and team were great! I was greeted professionally, asked follow-up questions about my previous service (to resolve some issues), the waiting area was clean a nice place to relax, and the service was done quickly. Not much more I could ask for!

Services was great never had any problems dealing with Lori. She is very honest and very knowledgeable about my vehicle and concerns.

Salesman Chhavann was extremely helpful in finding the exact truck we wanted.

Excellent

everything was done right the first time. Lori was great to work with!

Great Service, friendly and helpful staff. Clean facility.

Excellent service

Good as always. Thanks!!

I had a great experience. This was for a CVT transmission drain and refill. Very important procedure and by doing this early I feel better about the automobile life history. The advisers and technicians answered all of my questions and concerns. Appreciate it!

Took 10 hours to program key, did not fix other two issues.. Wish I could get refunded money

Car was repaired in timely manner

Very good

Staff was courteous and efficient

I took my GMC Yukon Denali in for service then while checking the rear brakes, the pads were at 3%, the Cabin Filter and engine filter both needed changing, I advised the Service Advisor to do all that was needed. The rear brake pads needed changed and while trying to clean the rotors it was found that both were warped from heat. Both the Rotors were changed. Everything took over 7 hrs., the Service Advisor kept me advised as thing went along. I thanked Mechanic Montano for all her work.

Great experience. Charlie Gregory and David Fonseca were extremely helpful in walking us through the purchase of our truck. David was very helpful in helping us set up the technical systems in the truck. We recommend this dealership.

The service is always great.

Very good experience. They got us in quickly and completed the job within a day of receiving the part. Offered a ride to and from the dealership. Lori was great!!

AWESOME SERVICE LIKE ALWAYS. KIDDOS TO ENTIRE TEAM CHEVROLET TEAM ❗️❗️❗️

Everyone was very helpful. Explained everything clearly and to the fullest will definitely be using Ed Morse in the future

Prompt friendly

I was in and out quickly and efficiently

Oil changed ended up not costing me anything as I had points to use!!!!

Vehicle was in for scheduled maintenance. Started on my vehicle within 15-20 minutes an done in 30 minutes. Good service.

It’s was smooth as butter. All my questions were answered which made for a smooth experience.

The "Express Service" receives my enthusiastic support. Coming in for an oil change shouldn't require the use of the shuttle and or prolonged times in the waiting room. It did not! Congratulations on the Express Service!

very kind not pushing answered all my questions

Quick and easy oil change and rotation

The staff was professional and courteous

Ed Morse Chevrolet in Sierra Vista is an excellent dealership from top to bottom.

Always receive excellent service from sevice department and Lori is the best.

As always, Ms Lori West has done an excellent job!

Excellent

Really nice and attentive staff. Helped me feel comfortable with my purchase

As always professional, honest and knowledgeable. Lori is just the best, she takes the time to listen and goes the extra mile to make sure you understand what is needed, approximate time it’ll take and, if you’ll need transportation.

Fast and exceptional service

Very friendly and helpful. Quick at getting my oil changed .

Came in for a recall on our vehicle’s airbag. Instead of verifying our VIN before hand and ordering the parts needed. I had to drop it off expecting it to be completed only to be called 2 hours later that they will be ordering the part and will need to bring it in a different day.

Lori at Ed Morris GMC/Chevrolet in Sierra Vista is Awesome, she takes care of my every automotive need flawlessly.

Staff are excellent

All good.

Great job Morse Chevy

Thank you for care of our GMC Terrain.

David was great. he is very personable, Andy kept us in the loop during the whole process.

“I had a great experience at this dealership from start to finish. The staff was professional, friendly, and genuinely helpful without any pressure. They took the time to answer all my questions and made the entire process smooth and stress-free. I truly felt valued as a customer and would absolutely recommend this dealership to anyone looking for an honest and pleasant car-buying experience.”

Good service

Friendly and very helpful! My car was taken back for service on arrival. The waiting area was comfortable. All servicing was completed quickly!

All my requests were addressed and my service manager went above and beyond. Great service!

The text message and email, asking for permission to complete another step in the service is kinda cool.

Fast service

The staff are super friendly. The main problem is have with my service is the damage of the screws and brackets that hold the filters in place. The techs are using pneumatic tools on screws that only require a simple screw driver. The screws are now stripped and the brackets are cracked and one broken.

Always respectful and kind. Xavier, Lori, and the entire service staff are the best. Service manager Herb even took the time to come out of his office and say hello.

Honestly, the experience was frustrating from start to finish. I brought my 2018 Silverado 3500HD in for a major service that cost over $1,200, and immediately afterward I had an oil leak and oil pressure warning. I was told the oil filter gasket had rolled and the oil change had to be redone. Later, I experienced a serious transmission issue where the truck would not go into drive or reverse, only to be told by the dealership that they ‘could not replicate the issue’ and found nothing wrong. What bothered me most was the lack of confidence and accountability throughout the process. When you bring in a heavy-duty truck that’s relied on daily, you expect thorough diagnostics and clear communication, not guesswork and repeated trips back. I understand mechanical issues happen, but the handling of the situation left me questioning the quality of the service and inspection process.

Needed an oil change and tire rotation. I am not from the area but they took me in the same day I called and I felt like I was a long time customer. Crystal coordinated my service and visit and did a fantastic job. I will definitely be a repeat customer.

Smooth and fast.

Everything went efficiently and well.

Great service.

Awesome customer service people. Xavier. And Lori always take care of any questions or issues we have. An asset to your company for sure. Kuddos to the entire ED MORSE team. ❗️❗️❗️🇺🇸 Kim n Connie Deal

I had a minor issue with my check engine light on. I had a super positive experience, the issue was handled proficiently and quickly. The employees were totally awesome. Lori was great at explaining everything step by step.

I arrived for a service as scheduled. I informed them that I did not want the tire rotation as the tire store had just completed the process. The rotated the tires anyway. I also informed them of a couple odd sounds the vehicle is making. They were unfounded however driving the vehicle not long after picking it up the same sounds were there. I wasnt extremely please with the service reps in the lobby. It almost felt as if I was an inconvenience to them rather than a customer. I decided to give Cheverolet a shot at my business. Not overly thrilled so likely I won't be returning.

As is usual, the staff of the maintenance department was professional, polite, and competent. Lorie West has been my maintenance advisor for years and is knowledgeable and helpful. She got my vehicle in for service promptly, explained the mechanic's report and what I was paying for and got me on my way. Thank you.

It was very decent. The representative filled me in on my car's parts, what is dirty and what needs replacing. Helps me to plan ahead for the future.

Kalid was very helpful and knowledgeable. He is a fine representative of the dealership.

They did a a beautiful job

Everything went very well!

Excellent

My experience with Mrs. Lori West, was very good, and she made sure ever thing was taking care of for my car. She does a good job.

Very good appointment. Vehicle work was completed on time.

Always quick and efficient

Everyone is always courteous and professional. Service was done on time.

45 Minute first service. Would rather have my name on work order than my wife's name.

As always the staff, especially Gloria, was super nice and went out of the way to get our vehicle serviced and on the way home.

Very satisfied

Fast and professional. Staff were super courteous

Lori was very helpful and kept me informed

Everything went well. No problems to speak of.

Outstanding.

I had 3 questions for the service advisor when I dropped my truck off for its 1st oil change. 1. How much will this cost? 2. Who was my salesperson? 3. What kind of oil is needed, and what is the interval? All were answered with " I don't know" I would suggest in the future maybe saying. " Let me find out, and I will give you a call back". All of this happened in the first 2 minutes of check in. Made me a little apprehensive to hand over my truck key.

Lori was excellent. Friendly, knowledgeable, and efficient with my service needs. I am completely satisfied.

Quick, efficient service. Could not be more placed.

The service went well and addressed the issue.

My appointment was at 0900 and I didn’t leave until after 1 PM, they told me when I arrived that it would be about 1-2 hours for them to put on my bed cover, no one came to update until it was almost ready, as a customer this was unacceptable and still got charged full price with no reduction for my time lost. Communication would have been greatly appreciated

My service rep (Lori West) is extremely knowledgeable, helpful, polite and patient.

No complaints

I had and have had an excellent service experience at Ed Morris Chevrolet on 6/22/2026. Jesse and Lori(she is my favorite service provider-very transparent, informative and caring) are professional, kept me updated, and ensured my 2016 Chevy Malibu was serviced right with open and honest recommendations + options moving forward. The team was transparent about what was needed, work done and price. I absolutely appreciate the estimate via text with estimated cost upfront before you even agree! I have had the utmost satisfaction in how they have cared for my car over many years. Truly appreciative!

Got there a few minutes early and they got my car right in. Service was performed in a timely manner. They helped me use my points. Overall excellent customer service.

Staff were professional and courteous

The staff was great, personable and communicated well with me to make sure I stayed informed of the status of my vehicle. The maintenance team worked quickly to diagnose and fix the issues with my truck. This was my first experience with this dealership, and it was a great one.

Jimmy was so helpful with everything from start to finish

Stopped in for a much needed oil change and tire rotation, and was outta there in about an hour...without an appointment. Very happy.

Onstar module went bad and they fixed it as soon as they received the part. Jesse helped make sure we had a vehicle to drive while we were waiting for the part. Thanks to all!!

I used the online version. Took some patience but got it done.

Excellent service

I went in for an oil change, tire rotation, cabin and engine air filter change, and a brake check, but during the checks they found an issue with the water pump and were able to fix it that day. Although, it wasn't great to find the issue im glad they found it and took care of it the same day, before it turned into a bigger problem.

Everything went fine. No complaints

Everything went well and I was finished quickly, which was very much appreciated.

I truly enjoy taking my 21 Chevy Colorado to get serviced. Always a great experience.

Fast and friendly service

Terrible my truck was there 24 hrs for scheduled repairs went to pick it up and nobody new anything no repairs done and couldn’t even find the keys

Great experience with knowledgeable staff

Really good

Professional treatment, knowledgeable staff, and excellent response time, especially by Lori leader of my team.

Very friendly and helpful folks in the office. Truck was taken in right on time, waiting room was comfortable, available coffee, and the truck was done when they told us it would be. And to make it even better the first service on our truck was free! Very affordable!

They had a tire sale buy 2 get 2 free. I looked up the tires I got on Tire Rack they were 326.99 each. I paid 999.00 for 4 mounted and balanced with road hazard warranty. That's an unbeatable price and it only took an hour and a half.

It was okay

Everything went as anticipated. Service was completed on time and delivered on time.

Preventive maintenance completed. Efficient and informative.

I appreciate the thoroughness of the repairs to my 2012 Chev Equinox,

Everything was great 👍🏾 time and service. Crystal is always helpfull and kind